Return, Refund, & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in its original condition, unworn or unused, with original tags in place. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, mail your return items to Halo, Inc., 115 Valley View St., Stevensville, MT, 59870. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you would like to wait for your return item to be received and accepted, your exchange item will be sent out to you after the return item has been inspected and deemed in its original condition. Items not in their original condition, to include original tags and stickers, will not be accepted, thus not exchanged or refunded.
We will notify you once your return item has been received and inspected. If the item is not in its original condition, unworn/unused to include stickers and tags, your refund will not be approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Thank you for your support!